Refund policy
Returns & Exchanges
You have 30 days from receipt of your order to request a return or an exchange. Jewellery must be unworn, in its original condition, and returned with its box and proof of purchase.
Return or exchange requests are made directly from your customer account on our website, using the “Return request” feature available in your order history.
Once your request has been submitted, it will be reviewed and approved by our team. When accepted, you will receive by email all necessary information to send your piece back (address, shipping instructions and tracking).
Please do not ship your jewellery before receiving our confirmation of approval.
Custom-made jewellery: pieces made to order are neither returnable nor exchangeable.
Purchases made online cannot be returned or exchanged in store, and vice versa.
Repairs & After-Sales Service
Our jewellery comes with a one-year commercial warranty from the purchase date, in addition to the statutory warranties of conformity and hidden defects.
If your piece needs a repair (cord replacement, reshaping of a bent or broken item, cleaning, etc.),
please fill in the dedicated online form at:
https://atelierpaulin.com/blogs/faq/reparer-mon-bijou
After receiving your request, our team will confirm the shipping steps and, where applicable, provide a secure payment link for the repair service.
Indicative prices out of warranty
- Cord replacement: €25
- Re-manufacture of the piece: 50% of the original price (after assessment)
- Reshaping / cleaning: free of charge
Gold-filled and sterling silver pieces cannot be soldered : they are re-manufactured to ensure quality and durability. Pieces in 18k gold (750/1000) can be repaired or re-soldered upon quotation.
Return address (only after approval)
Atelier Paulin — Returns / After-Sales ServiceLa Caserne
12 Rue Philippe de Girard
75010 Paris
France
Contact
For any questions about a return, exchange or repair, please use the “Need help” chat bubble located at the bottom right of our website. Our team will reply directly there.