Refund policy
Our Return and Exchange Policy
We accept returns and exchanges on jewelry within 30 days, provided the items are unworn and show no signs of wear. You may choose an exchange or store credit valid on our website. A refund is available within 14 days, excluding personalized items.
Please read the following conditions carefully to ensure your jewelry is eligible for a return:
- Personalized Jewelry: Personalized pieces are final sale and cannot be returned or exchanged. Created uniquely for you or a loved one, these items are custom-made and therefore not eligible for exchange, store credit, or refund.
To return an item, please send it in its original box along with proof of purchase (warranty or invoice) via tracked mail, along with the downloadable return form.
Return Address: Atelier Paulin Returns
2 Rue du Cardinal Mercier
75009 Paris, France
We will process your request within 14 days of receiving your return.
How to Repair Your Jewelry – Is it Under Warranty?
Our artisans craft each piece with care, but please keep in mind that Atelier Paulin jewelry is delicate.
Your jewelry is covered by the legal warranty of conformity and against hidden defects, in addition to our one-year commercial warranty from the date of purchase on your invoice. The Atelier Paulin warranty covers material or manufacturing defects only. Wear on cords and links is not covered, though you can replace a cord by following the return procedure.
- Warranty Exclusions: Any deformation caused by snagging, stretching, accidents, or normal wear is not covered.
If Your Jewelry Is Still Under Warranty
Please send your jewelry in its original box along with proof of purchase (warranty, invoice, or order number) via tracked mail, along with the downloadable return form [here].
Service Address: Atelier Paulin Customer Care
2 Rue du Cardinal Mercier
75009 Paris, France
Your request will be processed within two months of receiving your item.
If Your Jewelry Is No Longer Under Warranty
We offer a re-creation service to let you continue enjoying your favorite piece. A contribution of 50% of the original price is required for re-manufacturing, to be paid securely once we have received and assessed your item.
- Cord Replacement: €25
- Repair or Re-manufacturing: 50% of the original price after evaluation
Note: Broken jewelry cannot be soldered and must be remade to ensure quality.
- Reshaping and Cleaning: We reshape and clean your jewelry free of charge. If reshaping is not possible, we will notify you.
For questions about repairs, contact us at care@atelierpaulin.com. Please include a photo of your jewelry and your order number.