Help
Shipping and lead times
Atelier Paulin ships worldwide, with duties and taxes included everywhere. Two separate steps: hand-shaping at our Paris atelier, then the carrier. Delivered to your door in 2 to 5 days in France, and pickup point delivery is free from €250.
Updated on 15 September 2026
Lead times
How long does an order take?
The shaping time is the time spent at the atelier; the shipping time you choose is added to it. Once your order is confirmed, you receive your tracking number by email.
- I
Hand-shaping
1 to 3 working days in sterling silver 925 and gold-filled 585/1000, 3 to 7 working days in 750/1000 gold (18k). The wire is shaped by hand, work-hardened, then micro-welded.
- II
Shipping
Colissimo in 2 to 3 working days, DHL Express in 24 to 48 hours, courier in Paris within 3 hours once the piece is ready. Tracking is sent by email as soon as the package is handed to the carrier.
- III
Delivery
In its box, with no price in the package. In Paris, a piece can also be personalized at the atelier, in front of you, in about 30 minutes.
France
What does shipping cost?
The lead times below start after hand-shaping. Tracking is sent by email as soon as the package is handed to the carrier.
| Shipping | Time after shaping | Price |
|---|---|---|
| ColissimoPickup point, chosen after payment | 2 to 3 working days | €5.90 · free from €250 |
| ColissimoTo your door, signature required | 2 to 3 working days | €8.90 |
| DHL Express | 24 to 48 hours | €19.90 |
| CourierCentral Paris | 3 hours, once the piece is ready | €14.90 |
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Europe
Colissimo to your door with signature, €12.90, free from €250. DHL Express in 48 hours, €19.90. Duties and taxes are included.
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Rest of the world
DHL Express in 48 hours, €24.90, to the United Kingdom, Switzerland, the United States, Canada, Japan and beyond. Duties and taxes are included, so there is nothing to pay on delivery.
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In Paris
A piece can also be personalized at the atelier, in front of you, in about 30 minutes; and our courier delivers within central Paris in 3 hours.
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How to receive it in time
Allow, in working days: 6 days in sterling silver 925 or gold-filled 585/1000 (3 for shaping, 3 for Colissimo), 10 days in 750/1000 gold. With DHL Express, take off 2 days.
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Inside the package
The piece in its box, a note if you ask for one in the order comments, and never the price: the invoice goes to the buyer by email.
Returns
Can I return a piece?
A piece that has not been personalized can be returned within 14 days of receipt for a refund, then up to 30 days for a store credit valid one year. The piece must be unworn, in its box, with proof of purchase. A piece hand-shaped with your word cannot be returned. Its size, however, can be corrected: a ring by up to two sizes, a bracelet by one size, free of charge unless 750/1000 gold has to be added.
Read on
A size, a question, a word to us
Help
Frequently asked questions
All questionsPersonalization, care, warranty, repairs: answers from the atelier.
Sizes
Size guide
The guideMeasuring a wrist, choosing a ring: the French size is the circumference in millimeters.
Contact
Write to us
Open chatMessage us in chat: someone from our handcrafted, hand-shaped jewelry atelier will get back to you within 12 business hours.