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Contact Us

A question, a name, a size?

We respond within 48 hours by email. At the atelier, our artisans hand-shape your handcrafted personalization right in front of you in about thirty minutes.

Ways to reach us

Three addresses, depending on the question

  • One order, one delivery, one return

    care@atelierpaulin.com, or the form below. Response within 48 hours — our handcrafted, hand-shaped jewelry is backed by an atelier team ready to help.

  • A custom-made piece

    studio@atelierpaulin.com: our Studio designs with you, then hand-shapes the wire.

    The Studio
  • A Repair

    Our handcrafted repair form: we reply within 48 hours, then handle the repair of your hand-shaped piece within the week once we've received it.

    Request a repair

Write to the Atelier

Before You Order

The answer may already be here

  • Help

    Frequently Asked Questions

    Personalization, handcrafted production times, sizes, returns, care, warranty — everything about your hand-shaped piece.

    All questions
  • Shipping

    Shipping Times & Carriers

    Hand-shaping, then the journey to you—carrier by carrier.

    Shipping & Delivery
  • Sizes

    Size Guide

    Measuring a wrist, choosing a ring.

    The guide