Write to us
A question, a name, a size?
Message us through the chat at the bottom right of any page: the assistant replies right away, and someone from the atelier takes over within 12 business hours, Monday through Friday. At the atelier, a handcrafted personalization is hand-shaped in front of you in about thirty minutes.
Updated on 15 September 2026
Where to write
Where to go, depending on your question
An order, a delivery, a return
Open chatWrite to us in chat: the assistant replies right away, and someone from our handcrafted, hand-shaped jewelry atelier follows up within 12 business hours, Monday to Friday.
A made-to-order piece
The Studiostudio@atelierpaulin.com: the Studio draws the piece with you, then our artisans hand-shape it in the wire.
A repair
Report a repairThe repair form: answer within 48 hours, and the atelier handles the piece within the week once we receive it.
Before writing
The answer may already be here.
Help
Frequently asked questions
All the questionsPersonalization, lead times, sizes, returns, care, warranty.
Delivery
Lead times and carriers
Delivery and lead timesThe hand-shaping at the atelier, then the road, carrier by carrier.
Sizes
Size guide
The guideMeasuring a wrist, choosing a ring.