Repair my jewelry

How do I get my jewelry repaired? Is it under warranty?

Our artisans put their heart into hand-shaping your jewelry. These remain delicate, handcrafted pieces, however.

All our jewelry is covered by the legal warranties for conformity and against hidden defects. In addition, we offer a commercial warranty:

• 18k gold (750/1000): 10 years from the date of purchase, covering manufacturing or material defects.
• 14k gold-filled and sterling silver 925: 1 year from the date of purchase. The shine of the 14k gold-filled, however, is guaranteed for life.
• Reshaping and cleaning: free, regardless of the age of the piece. Sterling silver 925 and 18k gold can be re-soldered upon quote; 14k gold-filled cannot be re-soldered: a clean break is remade from scratch, at half the original price outside of warranty. A cord can be replaced for $25.

Not covered: damage related to inappropriate use, impact or accident, as well as rhodium plating, setting, and cord wear.

For any repair, please fill out our online repair request form