Shipping and Delivery

Shipping options and delivery times

Please note that delivery time does not include the time required to craft your jewelry.

• France (Mainland): Orders are shipped via Colissimo, a reliable service that delivers within 48 hours (Monday to Saturday) and 3 business days for Corsica.
• European Union and Worldwide: Orders are shipped through DHL Express, with delivery within 24 to 72 hours, depending on the destination country.
• Colissimo Pickup Points (France): Available for mainland France for added convenience.

For the fastest delivery, we recommend providing an address where someone can receive the package during daytime hours. Once a package is marked as delivered by the carrier, Atelier Paulin cannot be responsible for any loss.

DHL Re-delivery: If you’re absent during the first delivery attempt, DHL will try again on the next business day. If delivery fails a second time, you can collect your package at a DHL sorting center within 15 days before it is returned to our atelier. Check your DHL delivery notice for instructions.

Manufacturing time

Our creations are shipped directly from our Paris atelier. Here’s an estimate of our crafting times:

• Gold-filled (14k) and Sterling Silver Jewelry: 3 to 6 business days.
• 18k Gold Jewelry: 5 to 10 business days.
• Custom Jewelry with Soldering (e.g., rings): 5 to 10 business days, regardless of material.

Shipping costs

We ship worldwide except to Russia and high-risk areas. Here are the options:

Free Colissimo Pickup Point Delivery: Available for orders over €250 in mainland France. Home delivery with Colissimo is free on orders over €250 in the EU.

• Colissimo Pick-up Point : 2-3 business days, 5.90€
• Colissimo Home with Signature : 2-3 business days, 8.90€
• Paris Courier Service (within Paris only) : 3 hours once your piece is ready, 7.90€
• DHL Express : 1-2 business days, 19.90€

• Colissimo Pick-up Point : 2-3 business days, 5.90€
• Colissimo Home with Signature : 2-3 business days, 8.90€

• Colissimo Home with Signature : 2-3 business days, 12.90€
• DHL Express : 1-2 business days, 19.90€

• DHL - International shipping : 2 business days, $25 DDP

• DHL - International shipping : 2 business days

Africa, Asia, non-EU Europe, Monaco - Andorra, Oceania, South America, Switzerland, UK : 24.90€

Central America - Caribbean - French Overseas Territories : 24.90€

Customs and Taxes

European Union:Customs fees are included. Taxes are calculated at checkout based on the delivery address.

Outside the EU: Customs fees and taxes may apply to your shipment. Please note tAdditional customs fees and taxes may apply depending on your country. These are beyond our control, and we cannot provide specific amounts in advance. Please contact your local customs office for more information. Any charges incurred cannot be refunded.

Packaging

Each piece arrives in signature Atelier Paulin packaging with a certificate of authenticity. Gift wrapping is available and can be added at checkout.