Shipping and Delivery
What are the shipping methods and delivery times?
Please note that the delivery time does not include the time it takes to handcraft your jewelry.
- Delivery within the contiguous United States is handled by our carrier and typically takes 2 business days.
- Delivery to Canada and internationally is handled via DHL Express, arriving within 24 to 72 hours depending on the country.
To receive your order as quickly as possible, we recommend providing an address where someone is present during daytime hours, or making sure someone can receive the package on your behalf. We are unable to take responsibility for a lost package once it has been marked as delivered by the carrier.
DHL: If you are not present at the time of delivery, the carrier will attempt delivery again the following business day. If no one is available for the second delivery attempt, you can pick up your package at a DHL sorting center within 15 days before it is returned to our atelier. Follow the instructions on the DHL delivery notice left in your mailbox.
Handcrafting time
Our pieces are shipped directly from our atelier in Paris. Our artisans hand-shape and ship your 14k gold-filled and sterling silver jewelry within 1 to 3 business days, and your 18k gold jewelry within 3 to 7 business days. Each piece is work-hardened, then laser micro-welded at tension points before it leaves the atelier.
What are the shipping costs for your order?
We ship worldwide, except to Russia and regions declared at risk.
Free DHL Express shipping is offered on orders over $250 within the European Union.
UNITED STATES & CANADA
- DHL Express: 2 business days, $25, duties included (DDP)
- Pickup at our Paris atelier (La Caserne – 12 Rue Philippe de Girard – 75010 Paris, France): Free.
EUROPEAN UNION
- Home delivery with signature: 2-3 business days, €12.90
- DHL Express: 1-2 business days, €19.90
REST OF THE WORLD
- DHL – International shipping: 2 business days
Africa, Asia, Europe (non-EU), Monaco – Andorra, Oceania, South America, Switzerland, United Kingdom: €24.90
Central America – Caribbean – French overseas territories: €24.90
Are customs fees and taxes applied to your order?
Atelier Paulin covers all customs duties and taxes upfront for international shipments (USA, Switzerland, United Kingdom, Japan…). The price paid at checkout is the final price: no additional fees are charged upon delivery, ensuring an experience as seamless as a local purchase.
Packaging
Each piece of jewelry is delivered in its signature Atelier Paulin case along with its warranty certificate. Gift wrapping can be requested in your shopping cart.
