Terms of service
The following provisions establish the General Terms and Conditions of Access and Use of the website of ATELIER PAULIN, available at www.atelierpaulin.com.
By using the website, you accept all terms set forth in this legal notice without reservation. Users are therefore advised to read this notice carefully, as usage terms may be modified by the website owner or in response to legal, judicial, or commercial requirements.
ATELIER PAULIN operates in French. We are not responsible for any misunderstandings or misinterpretations of the language by users.
ATELIER PAULIN is a SAS (French simplified joint-stock company) with capital of €4,165, headquartered at 229 rue saint Honoré, 75001 Paris, France. ATELIER PAULIN is registered in the Paris Trade and Companies Register under number 808 575 195, with VAT number FR37 808 575 195.
Email: care@atelierpaulin.com
Phone: +33 9 53 37 03 25
By accepting the General Terms of Sale and clicking "Confirm your order," you finalize your order with us. Sales are not possible without prior acceptance of the following terms.
ARTICLE 1: PURPOSE
These terms define the conditions of sale between ATELIER PAULIN and the client, covering the process from ordering to services, payment, and delivery. They outline all necessary steps for order placement and ensure order tracking between the contracting parties.
ARTICLE 2: PRODUCTS
ATELIER PAULIN offers its own jewelry and fashion accessories for sale, subject to availability. Products for sale are those available on the website at the time of user consultation. If a product is unavailable, it will be indicated on the site, and, if purchased in error, we will promptly notify the customer by email. If payment has been made, ATELIER PAULIN will refund the customer. Products are described and presented with the greatest accuracy possible; however, ATELIER PAULIN is not liable for any errors or omissions in presentation. Photos and texts illustrating products are for reference only.
ARTICLE 3: PRICING
Prices are listed in Euros, including VAT applicable in France on the order date. If VAT rates change, these changes will be reflected in product prices. ATELIER PAULIN reserves the right to modify prices at any time, but prices are final once an order is confirmed. Shipping fees are additional and are specified during order confirmation, depending on the destination. Orders within mainland France typically ship within 4 weeks from order receipt, barring any unforeseeable events or force majeure. Products remain ATELIER PAULIN's property until full payment is received.
ARTICLE 4: ORDERING
Placing an Order
To place an order, customers select products of interest and click "Add to Cart." At any time, they may view selected products by clicking "My Cart" or continue shopping. When ready to check out, customers select their preferred shipping method and enter personal details, including full name, email address, and shipping address. Payment can be made by credit card or PayPal. An order summary, including product details, quantities, prices, selected payment method, and shipping address, is displayed before confirmation. Customers can add personalization instructions in the “Notes and Instructions” field.
Order Confirmation
Orders are confirmed when all required fields are completed, and the "Pay Now" button is clicked. ATELIER PAULIN sends an order confirmation email once the order is validated.
ARTICLE 5: PAYMENT AND TRANSACTION SECURITY
The amount due is as indicated in the ATELIER PAULIN order confirmation. Payments are processed securely via Stripe or PayPal on www.atelierpaulin.com. Payment may be made by credit card (Visa, Mastercard) or PayPal. ATELIER PAULIN reserves the right to decline an order or delivery in cases of unresolved disputes, incomplete payment, or other issues. Once the order is confirmed, the payment request is processed securely, and an electronic receipt is provided.
ARTICLE 6: REFUNDS
Under French consumer law (Article L221-18), customers have 14 days to exercise their right of withdrawal without needing to provide a reason. Refunds are processed within 14 days of receiving returned jewelry, using the original payment method. This does not apply to personalized items made upon customer request. Items must be returned in original condition and packaging with a return authorization number from ATELIER PAULIN. Returns require a completed return form. Items are subject to a contractual warranty, in addition to the legal guarantee under Articles 1641 and following of the French Civil Code.
Beyond 14 days, non-personalized items may be exchanged or credited within 21 days of receipt. Items must be in their original packaging and accompanied by the invoice, sent to:
ATELIER PAULIN
60 rue de Richelieu
75002 Paris, France
Damaged items or packaging will be refused. Items should be returned in their original condition, unworn, and in the original packaging. ATELIER PAULIN reserves the right to accept or refuse a returned item based on its condition.
ARTICLE 7: INTELLECTUAL PROPERTY
All elements of the ATELIER PAULIN website, including products and visuals, are protected and exclusively owned by ATELIER PAULIN. Unauthorized use will result in legal action. Personal websites may link to the ATELIER PAULIN site only with prior authorization. Hyperlinks to the ATELIER PAULIN site using framing or deep-linking are prohibited. Any link, even if implicitly authorized, must be removed upon ATELIER PAULIN’s request.
ARTICLE 8: DATA PROTECTION
ATELIER PAULIN collects personal data for business purposes, including through cookies, as disclosed in its CNIL (French Data Protection Authority) declaration number 1840453. Customers have the right to access, modify, or delete their data and can oppose commercial use of this data at any time via the website’s contact section.
ARTICLE 9: SIGNATURE AND EVIDENCE
Providing a credit card number online and final order validation serves as proof of the complete order, in accordance with the French law of March 13, 2000, and binds the customer to payment. Fraudulent card use should be reported immediately to ATELIER PAULIN via the contact form.
ARTICLE 10: CUSTOMS
Orders delivered outside of France may be subject to taxes and customs duties. These charges are the customer’s responsibility, and ATELIER PAULIN is not required to provide information regarding these charges. Customers should contact their local customs office for more information.
ARTICLE 11: ENTIRE AGREEMENT
These terms, along with the order summary provided to the customer, constitute the entire agreement between ATELIER PAULIN and the customer.
ARTICLE 12: DELIVERY
Products are shipped to the address specified by the customer. Estimated delivery is between 4-10 business days. ATELIER PAULIN disclaims responsibility for delivery delays due to postal or transport issues and is not liable for delays caused by strikes. Any delivery issues (missing, damaged items) should be reported by registered mail within one business day of receipt.
ARTICLE 13: TELEPHONE MARKETING OPT-OUT
As per French consumer law (Article L.223-2), customers may opt out of telephone marketing by adding their number to the Bloctel list, a free service protecting consumers from abusive marketing practices.