FAQ
Frequently Asked Questions
Transparency & Value: Decoding Our Pricing
"Price is what you pay. Value is what you get."
At Atelier Paulin, we choose not to hide the economic reality behind our creations. Here is why our jewelry costs what it costs.
I. The Economy of the Unique Gesture vs. Mass Production
The Cost of Rarity: Why "Handmade" Has a Price
In standard industry practices, jewelry is cast in thousands of identical copies to split costs. At Atelier Paulin, we refuse this logic.
The Requirement of Training: Our technique of shaping a single wire of precious metal cannot be learned in school. We must train every artisan in-house for a minimum of 6 months before they can create a market-ready piece. This cost of training and excellence is integrated into the value of every item.
Emotional Value: Beyond the metal, you are investing in a piece with meaning. Because it is shaped by hand specifically for you, every jewel is personal and unique. It captures an emotion, a name, a story. It is this extra "soul"—impossible to reproduce industrially—that constitutes the true value of our creations.
No Economies of Scale: Every piece is made specifically on demand. There is no dormant stock, but neither is there automation. A personalized bracelet requires the same intense concentration and time, whether it is the first or the thousandth one made. You are paying for this incompressible, qualified human time, located right here in Paris.
II. The Technical Reality: Beyond Just "Gold"
Why our metals justify a higher investment
Appearance can be deceiving, but durability does not lie. A large part of your jewelry's price resides in the actual quantity and quality of the gold used.
14k Gold-Filled: Unlike simple "gold plating" (a tiny layer deposited by electrolysis that fades away), our Gold-Filled metal is obtained by mechanical heat compression.
Result: A layer of gold up to 100 times thicker than standard plating. This allows your jewelry to resist water and daily life, where costume jewelry would tarnish in a few months.
We work exclusively with certified noble metals:
- 18k Gold (750/1000): The gold standard of fine jewelry.
- 14k Gold-Filled (585/1000): The perfect alliance between durability and accessibility.
- Sterling Silver (925): The purest massive silver used in jewelry.
III. Responsible Commitment Has a Cost (That We Assume)
Refusing "Fast-Jewelry"
A low price often hides a high social or environmental cost elsewhere. Our pricing structure includes strong ethical choices ensuring your gift is as beautiful on the inside as it is on the outside.
- Exceptional After-Sales Service: Because life is made of movement, we ensure the longevity of your jewelry despite life's little accidents. Our Parisian atelier is always there to repair, reshape, or revive your piece, ensuring it stays with you for the long run.
- Zero Waste - Full Recycling: We throw nothing away. All of our precious metal scraps are recycled. Likewise, damaged jewelry that cannot be repaired is melted down to be reborn. You pay for material that never loses its value.
- Local Production in Paris: We maintain our jobs and know-how in France, with the social and wage costs that this implies, out of conviction.
- Certified European Packaging: Your jewelry is delivered in a box made in Europe, FSC (Forest Stewardship Council) certified. We pay more for these materials to guarantee sustainable forest management and reduce our carbon footprint.
REAL LUXURY IS WHAT LASTS.
By choosing Atelier Paulin, you are not buying a consumer object. You are investing in a meaningful piece of craftsmanship, designed to travel through time and tell your story.
CREATE MY UNIQUE PIECE
Size Guide – Bracelets, Necklaces and Rings Atelier Paulin
Find the perfect fit for your Atelier Paulin jewelry. Below you will find our size charts for women’s and men’s bracelets, personalized cord bracelets, chains/necklaces and rings, as well as our measuring tips.
Bracelet sizes (women & men)
| Size | Women | Men |
|---|---|---|
| XXS | 14 cm | — |
| XS | 15 cm | 15 cm |
| S | 16 cm | 16 cm |
| M | 17 cm | 17 cm |
| L | 18 cm | 18 cm |
| XL | — | 19 cm |
The sizes correspond to your wrist circumference (not bracelet diameter). Measure at the wrist bone, as you would for a watch, against the skin. The bracelet is adjustable thanks to its adjustment ring (+1 cm).
Cord bracelet sizes
| Model | Women | Men | Children |
|---|---|---|---|
| Personalized Cord Bracelets | 13–25 cm | 16–32 cm | 11–18 cm |
| Charm Cord Bracelets | 11–22 cm | 14–24 cm | 10–20 cm |
Our cord bracelets are adjustable thanks to a sliding knot. The size refers to your wrist circumference and may vary depending on customization.
Necklace & chain lengths
| Model | Classic chain | 18k gold chain | 14k gold chain | Cocteau Collection (18k) |
|---|---|---|---|---|
| Length | 45–50 cm | 50–53 cm | 66–68 cm | Sautoir 85 cm |
The indicated lengths correspond to the chain lengths. 18k gold chains feature two adjustment rings. Lengths may vary slightly depending on customization and model.
Ring size conversion
| France | US |
|---|---|
| 48 | 4 |
| 49 | 4 3/4 |
| 50 | 5 1/4 |
| 51 | 5 1/4 |
| 52 | 6 |
| 53 | 7 |
| 54 | 7 |
| 55 | 7 1/4 |
| 56 | 8 |
| 57 | 8 |
| 58 | 8 1/2 |
| 59 | 8 1/2 |
| 60 | 9 |
For non-adjustable rings: 48–60 mm.
For adjustable rings: Size 1 (48–53 mm) & Size 2 (54–58 mm).
Rings should fit snugly on the finger. Our sizes refer to your finger circumference (not the ring itself).
How to measure your wrist or finger?
Use a soft measuring tape. For the wrist, measure at the bone, against the skin. For the finger, wrap the tape without tightening. If you hesitate between two sizes, choose the larger one.
Need another size or personal advice? Write to us via our live chat “Need help?”.
How can I have my jewelry repaired? Is it under warranty?
Our artisans put all their heart into creating your jewelry. However, these pieces remain delicate.
All our jewelry is covered by the legal guarantees of conformity and against hidden defects. In addition, we offer a commercial warranty:
• 750/1000 gold (18 carats): 10 years, covering manufacturing defects and normal wear.
• Gold-plated and sterling silver: 1 year from the date of purchase.
Not covered: damage caused by improper use, shock or accident, as well as rhodium plating, stone setting, and normal wear of cords.
For any repair, please complete our online repair form.
Shipping options and delivery times
Please note that delivery time does not include the time required to craft your jewelry.
- France (Mainland): Orders are shipped via Colissimo, a reliable service that delivers within 48 hours (Monday to Saturday) and 3 business days for Corsica.
- European Union and Worldwide: Orders are shipped through DHL Express, with delivery within 24 to 72 hours, depending on the destination country.
- Colissimo Pickup Points (France): Available for mainland France for added convenience.
For the fastest delivery, we recommend providing an address where someone can receive the package during daytime hours. Once a package is marked as delivered by the carrier, Atelier Paulin cannot be responsible for any loss.
DHL Re-delivery: If you’re absent during the first delivery attempt, DHL will try again on the next business day. If delivery fails a second time, you can collect your package at a DHL sorting center within 15 days before it is returned to our atelier. Check your DHL delivery notice for instructions.
Manufacturing time
Our creations are shipped directly from our Paris atelier. Here’s an estimate of our crafting times:
- Gold-filled (14k) and Sterling Silver Jewelry: 3 to 6 business days.
- 18k Gold Jewelry: 5 to 10 business days.
- Custom Jewelry with Soldering (e.g., rings): 5 to 10 business days, regardless of material.
Shipping costs
We ship worldwide except to Russia and high-risk areas. Here are the options:
Free Colissimo Pickup Point Delivery: Available for orders over €250 in mainland France. Home delivery with Colissimo is free on orders over €250 in the EU.
France (excluding Corsica)- Colissimo Pick-up Point : 2-3 business days, 5.90€
- Colissimo Home with Signature : 2-3 business days, 8.90€
- Paris Courier Service (within Paris only) : 3 hours once your piece is ready, 14.90€
- DHL Express : 1-2 business days, 19.90€
Corsica
- Colissimo Pick-up Point : 2-3 business days, 5.90€
- Colissimo Home with Signature : 2-3 business days, 8.90€
Europe
- Colissimo Home with Signature : 2-3 business days, 12.90€
- DHL Express : 1-2 business days, 19.90€
- DHL - International shipping : 2 business days, $25 DDP
Rest of the word
- DHL - International shipping : 2 business days
Africa, Asia, non-EU Europe, Monaco - Andorra, Oceania, South America, Switzerland, UK : 24.90€
Central America - Caribbean - French Overseas Territories : 24.90€
Customs and Taxes
European Union:Customs fees are included. Taxes are calculated at checkout based on the delivery address.
Outside the EU: Customs fees and taxes may apply to your shipment. Please note tAdditional customs fees and taxes may apply depending on your country. These are beyond our control, and we cannot provide specific amounts in advance. Please contact your local customs office for more information. Any charges incurred cannot be refunded.
Packaging
Each piece arrives in signature Atelier Paulin packaging with a certificate of authenticity. Gift wrapping is available and can be added at checkout.
The Atelier Paulin Creative Studio offers you the chance to design your own custom jewelry.
Reach out to us by email to share your vision—whether it's a unique creation beyond our usual models, a special gemstone you'd like to see transformed into jewelry, or a beloved accessory you'd love to personalize.
You can also inquire about an Atelier Paulin piece that’s currently unavailable in your preferred material on our website.
How to gift an Atelier Paulin gift card?
Not sure about the right size or style for your special someone? Need a last-minute gift idea? Give the gift of choice with an Atelier Paulin Gift Card.
Our gift card is a unique code made up of letters and numbers, which the recipient can redeem anytime on our eShop. They simply enter the code during checkout, and the gift card amount will be deducted from their total. Please note that if the full amount isn’t used, the remaining balance cannot be saved for future use.
To gift a gift card:
1. Choose the amount you’d like to give and add a personalized message.
2. Choose from two delivery options:
- Print at home : Print a beautifully designed Atelier Paulin e-gift card at home to present in person.
- Send by email : Send the gift card directly to the recipient’s inbox.
Get your e-gift card and make gift-giving effortless!
What is our return and exchange policy?
You have 30 days to return or exchange your jewelry, provided it has not been worn and shows no signs of use.
• Refund available within the legal period of 14 days (excluding personalized jewelry).
• Exchange or store credit available up to 30 days (excluding personalized jewelry).
• Personalized jewelry is created especially for you: it cannot be returned, exchanged, or refunded.
• Items purchased online cannot be returned in-store, and vice versa.
How to make a return or exchange?
Everything is handled directly from your customer account. On the relevant order, a "return request" option will be available if you meet the deadlines stated above.
Access my customer account
Please send your jewelry using tracked shipping and ensure it is properly protected with secure packaging. We cannot be held responsible in case of loss or damage.
How to find my order number?
A confirmation email with your order number was sent to the email address you used for the purchase. If you don’t see it in your inbox, please check your spam folder and allow a few minutes after placing your order. You can also view your order history by logging into your account. if you haven't created an account yet, you can do so using the same email address you used for the order.
How to cancel or modify my order?
If you need to modify or cancel your order, please email us within 24 hours of placing it. We strive to craft and ship orders as quickly as possible, so it may not be possible to cancel or modify your order.
Please note that personalized creations cannot be modified or canceled.
How to change my shipping address?
ITo update your shipping address, please contact us via email within 24 hours.
As we work to dispatch orders quickly, we may not be able to change the address once the shipment is processed. If your order has already shipped, you can reach out directly to the carrier for further assistance.
How to track my order?
Log into your account to track the status of your order. If you don’t have an account, you can create one using the email address linked to your order.
Once your order has been shipped, you’ll receive an email with the tracking number. If the email doesn’t arrive immediately, please wait a few minutes and try again.
What Payment Methods Are Available?
You can complete your purchase online on our website through the following methods:
- Credit/Debit Card (Visa, Mastercard, and Carte Bleue), with secure payment processing by Payplug.
- Paypal – offering the option to pay in 4 interest-free installments.
- Scalapay – pay in 3 interest-free installments, available in France, Belgium, Italy, and Germany, with secure payment processing by Stripe.
You can also use Atelier Paulin gift card for pay your order.